Privacy Policy

Surya Concepts is committed to protecting your privacy and ensuring a safe online experience for all users.

What We Collect:
– Name, email address, phone number, delivery address
– Dietary preferences, allergy details (if shared)
– Payment information via secure third-party gateways

How We Use Your Data:
– To fulfil orders, bookings, and experience curation
– To improve your online experience with us
– To send event updates, if opted-in

Data Protection:
– We comply with Indian DPDP 2023 and GDPR standards.
– Your data is never sold or shared with third parties without consent.
– You may email info@surya-concepts.com to request data access or deletion.

Terms & Conditions

By accessing or using Surya-Concepts.com, you agree to these terms.

– All site content is the intellectual property of Surya Concepts.
– Menus and services are subject to change without notice.
– We may refuse service if conduct violates our principles or terms.
– Misuse, fraudulent orders, or site manipulation will result in legal action and permanent blocking.

Cloud Kitchen & Delivery Policy

Ordering & Delivery:
– Orders must be placed online or via our authorised partners.
– Minimum notice: [Insert time] hours. Same-day fulfilment is subject to capacity.
– Delivery is limited to selected areas within [Insert city].

Packaging:
– All food is packed in sustainable, sealed, freshness-preserving materials.

Failed Deliveries:
– No refund if the customer is unavailable or provides an incorrect address.

Catering & Event Policy

Booking Terms:
– 50% advance required to confirm bookings.
– Balance payment due 48 hours prior to the event.

Cancellation Policy:
– 7+ days before event: 75% refund on advance
– Within 72 hours: No refund

Event Liability:
– Allergen and dietary info must be shared 3 days in advance.
– We are not responsible for post-event food storage.

Refund & Complaints Policy

Cloud Kitchen Orders:
– All orders are non-returnable and non-refundable due to perishability.
– Complaints must be submitted within 2 hours of delivery with clear evidence.

Events & Catering:
– No refunds once an experience or event is confirmed.
– Refunds apply only to verified service failures.

Cookie Policy

This Cookie Policy explains how Surya Concepts (“we”, “our”, “us”) uses cookies and similar technologies when you visit our website at www.surya-concepts.com.

What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help us improve your experience and understand how our website is used.

Types of Cookies We Use:
– Essential Cookies: Enable basic site functionality such as navigation and access to secure areas.
– Performance Cookies: Help us analyse website usage and improve performance (e.g., Google Analytics).
– Functionality Cookies: Remember your preferences, such as language and region.
– Marketing Cookies: Track user activity to deliver personalised ads or email campaigns (only used if consent is given).

Managing Cookies:
You can control and manage cookies in your browser settings. Most browsers allow you to refuse cookies or delete existing ones. Disabling cookies may limit functionality.

Third-Party Cookies:
We may use third-party services such as Google Analytics, Meta Pixel, and embedded social media content. These third parties may use cookies over which we have no control.

Updates:
We may update this policy to reflect changes in technology or legislation. Check this page periodically for updates.

Contact Us:
If you have questions, email us at info@surya-concepts.com.